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Job | AVP - Credit Cards Operation Manager | Gurgaon | Bank

Hiring for Bank

6 - 11 YearsDelhi NCR, Gurgaon

Posted: 12 days ago

Job Description

Dear Candidate,

We have an urgent requirement for the Credit Cards Ops Manager 

Grade - AVP 

Job Description

Job Title AVP Credit Card Operations
Department Credit Card Operations
Location Gurgaon
Reporting To VP Credit Card Operations
Grade AVP
Number of
in the role

Position Purpose (Provide a brief description of the general nature of the position; an overview of why the
job exists; and what the job is to accomplish.)
The role involves managing credit card operations post acquisition processes like payments, marketing
operations, settlement, chargebacks, and account maintenance etc. Process development/creation of
SOP, drive Quality initiatives, Customer experience and Stakeholder management.
Position Responsibilities
List in order of importance the major responsibilities of the job and the percentage of time spent on
activities/Sub activities
Sr. Key Responsibilities % Importance of

% Time

1 Efficiently manage all post-acquisition
operations activities like payments, Marketing
operations, settlement, chargebacks, account
maintenance etc.

50% 60%

2 Manage Customer experience and quality
framework of cards operation for qualitative

20% 20%

3 Manage and motivate large teams for effective
performance management

10% 10%

4 Stakeholder management for smooth delivery
of programs and products. Comply with
regulatory and audit guidelines.

10% 05%

5 Managing outsourced agencies and ensuring
that they deliver on agreed SLA's and quality
expectations. Identify gaps and continuously

10% 05%

interact with vendors to improve overall
delivery standards

Qualifications and Experience Requirement
Essential Graduate / Post Graduate
Essential Extensive experience in managing credit card operations of large players.
a. Skills
Skill Attribute
Business Analysis Good knowledge of credit card system and processes

Ability to engage team, stakeholders and vendor to achieve
business goals
Behavioural Skills Self-Driven and Proactive

High level ownership & Accountability
Analytical Thinking
Team Work
Excellent communication skills

Key Success Differentiators
Efficient business delivery on all key parameters of post-acquisition cards operations
Drive and engage large team to delivery high performance
Managing stakeholders, regulators, audits and vendors effectively
Support new initiatives / product launches
A. Functional Inter-linkages
Internal & External
Internal Operations / Services / Product / Sales / Risk
External Payment, CMS, loyalty program and other operational vendors


Jagandeep Singh

Salary: INR 10,00,000 - 17,00,000 P.A. Best as per the Industry Standards
Industry: Banking / Financial Services / Broking
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time

Company Profile

Mount Talent Consulting Private Limited
View Contact Details+
Contact Details

Recruiter Name:Kunal Gupta

Contact Company:Mount Talent Consulting Private Limited